VTC messaging One conversation per ride

In-app chat or SMS, everything stays attached to the ride, on the company side.

Why keep customer messages in one place

What is said around a ride should stay with the ride.

Personal numbers exchanged

To reach a customer, the driver uses their own phone, and the customer keeps that number.
No trace on the company side

What was said about a ride stays on the driver's phone.
The customer calls instead of writing

A delay or a detail goes through a call, with nowhere to write on the ride.

Everything exchanged on a ride, from the back office and from the app.

One conversation per ride

Each ride has its own conversation, opened from the ride.
In-app chat

For rides booked from the customer app, the customer and the driver exchange by chat.
SMS to the customer

For other rides, you write to the customer by SMS from the back office.
Conversation list

Find a conversation by customer, address or ride status.
Unread messages

A counter shows the unread messages of each conversation.
From the driver card

On the map, a driver's card summarizes the messages of their ride and opens the conversation.

Still unsure?

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Rides booked from the customer app have an in-app chat. Others, for example entered by you or booked through the form, go by SMS.

The customer, the ride's driver and your team from the back office.

The number can be hidden from the driver's view; messaging stays available to reach the customer.

From the conversation list, by searching for the customer, address or ride status.

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